Forum Discussion

Schizocarol's avatar
Schizocarol
Reel Rookie
15 days ago

Paramount + and Hulu fails

I am truly sick and tired of Paramount+ and Hulu not playing.  Both apps will have the starting screen (an ad, or “CBS” logo) on screen and even fast forwarding does not work.  The dialogue is working but the picture does not work!  It just stays on the opening screen, i.e. channel logo or add screen, restarting does not fix it, nothing does.  Most of the time it has to be turned off, unplugged, rebooted, and even then it’s not a guarantee fix.  Seriously contemplating getting rid of Roku and getting worker a Fire stick, or just using the LG channels.  Roku is definitely not worth the headache!

3 Replies

  • Which Roku model and firmware are you using? And is connection wired or wireless? If the latter, have you tried using a network app like WiFi Analyzer for Android or a similar one for iPhone? While I can't guarantee the problem is associated with channel congestion, it doesn't hurt to see if its due to others using the same channel. Open the app, look at the channel graph and then the circular icon to see how many others use the same one. If there are many, check the star icon where channels are rated. Then log into the router, disable 'auto' for channel selection and choose one with less congestion

    • Schizocarol's avatar
      Schizocarol
      Reel Rookie

      Using the Roku Ultra LT (2023) HD/4K/HD.  Using a wireless router. The channel is not congested at all as I have changed channels used several times and the issue continues whether on auto or selected.

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator

        HeySchizocarol​,

        Thanks for flagging this here!

        We'd like to investigate this issue. Please provide more details about it.

        1. When did you first notice the issue?
        2. What software version is the Roku currently using?
        3. A video or photo would be helpful.


        I'll wait for your response!

        Roku Community Team