Forum Discussion

MaclJay's avatar
MaclJay
Reel Rookie
2 years ago
Solved

Paramount+ - Not Available in this Region

Whenever trying to access Paramount+ from my Roku device, I get "Not Available in this Region".  This occurs at my home in Vancouver BC and at Canadian and US hotels.  All of the other subscriptions ...
App availability
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi MaclJay,

    A warm welcome to the Roku Community!

    We're sorry about your experience accessing the Paramount Plus channel with the error message "Not available in this region." May we ask if you have created a Roku account that is located in your region?

    In addition, please be aware that a Roku device will work in any location; however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

    You can reach them here: Paramount Plus Support.

    Please keep us posted on what you find out.

    All the best,
    Chel

  • RokuCarly's avatar
    RokuCarly
    7 months ago

    Welcome to the Roku Community, Douglas10!

    Thanks for reaching out. We'd be happy to provide further information about the availability of the Paramount+ in Caracas, Venezuela, on your Roku. 

    Although the Roku streaming platform operates in Latin American countries such as Argentina, Brazil, Chile, Colombia, Mexico, and Peru, Paramount+ is not supported in Caracas, Venezuela under the Roku streaming platform. 

    No worries! You can always directly reach out to Paramount+'s Support team and request their app to be available at your current location using your Roku Express. Here's where you can contact them:

    Once again, we appreciate your interest in using Roku at your current location. We hope you find this information helpful.

    Best regards,
    Carly

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi MaclJay,

A warm welcome to the Roku Community!

We're sorry about your experience accessing the Paramount Plus channel with the error message "Not available in this region." May we ask if you have created a Roku account that is located in your region?

In addition, please be aware that a Roku device will work in any location; however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

You can reach them here: Paramount Plus Support.

Please keep us posted on what you find out.

All the best,
Chel

  • Zkc's avatar
    Zkc
    Newbie
    2 years ago

    It's a Roku problem. Works on my computer. Works on Firestick. Same location. Same internet. Won't work on Roku.

    • DarkReaperZA's avatar
      DarkReaperZA
      Reel Rookie
      12 months ago

      I have 3 of these devices for some reason, thinking they should just go on the trash now. Works perfectly fine on my Xbox

      • RokuRey-V's avatar
        RokuRey-V
        Community Moderator
        12 months ago

        Hi Community users,

        Thanks for letting us know about the issue you're having with Paramount Plus. Please provide us with the following information below:

        • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

        Once we have gathered a few more pieces of information, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

        Regards,
        Reyn

  • MaclJay's avatar
    MaclJay
    Reel Rookie
    2 years ago

    Hi,

    My Roku account was created on Roku.com within Canada.    https://www.roku.com/en-ca/

    I can successfully access my Paramount+ plus account on my Smart TV at home in Vancouver, BC and on Smart TV's in Canadian hotels.  I cannot however access my Paramount+ plus account on my Roku at home or at Canadian or US hotels.

    I have many e-mails back and forth with Paramount Plus Support but no resolution as of yet.  Paramount Plus Support is suggesting that my Roku is connected to a VPN or proxy or other software when connecting at home (and at hotels).

    I have no issue accessing Netflix, Amazon Prime, Disney+ etc on my Roku either at home or when travelling to Canadian or US hotels.