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LaDees61's avatar
LaDees61
Newbie
2 years ago
Solved

Paid My Subscription at Roku

I've paid my Hulu subscription through Roku and Hulu is still not working!

  • Hi LaDees61,

    Thank you for reporting this issue to the Roku Community!

    We understand that you are unable to stream the Hulu channel. We're happy to help.

    We would recommend the basic troubleshooting sequence below:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the issue persists, we highly suggest that you contact Hulu Support, as they may be able to assist you with the app's functionality.

    We hope this helps. Let us know if you have further inquiries.

    All the best,
    Janadee

1 Reply

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator

    Hi LaDees61,

    Thank you for reporting this issue to the Roku Community!

    We understand that you are unable to stream the Hulu channel. We're happy to help.

    We would recommend the basic troubleshooting sequence below:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the issue persists, we highly suggest that you contact Hulu Support, as they may be able to assist you with the app's functionality.

    We hope this helps. Let us know if you have further inquiries.

    All the best,
    Janadee