Forum Discussion

Badbunny's avatar
Badbunny
Newbie
2 years ago

Paid for the service but can't watch on my fire stick device

Need help watching ruku channel i paid for it. But it keep asking me to purchase it it's already purchased

3 Replies

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    Really?  How much did you pay for The Roku Channel on your firestick?  And to whom?

    • Cindy333's avatar
      Cindy333
      Newbie

      I paid for Peacock and then they said I need to update my payment info. Well I did because my card updated and my expiration date changed. They charged me on my new card and I still can't watch it. They said to subscribe first. What the hay? I paid already! I hate Peacock and Roku. I can't even get my money back!

      • RokuERey's avatar
        RokuERey
        Retired Moderator

        Hi Cindy333,

        Thanks for joining us here, and we're sorry for the inconvenience. 

        To help you clear things up. We'd recommend contacting our Account and Billing team experts about this.

        Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions," and they are the best ones to help you out with that matter.

        Best regards,

        Rey