Paid for PPV through my DAZN app on Roku, I was charged but unable to watch it
Please help! We paid to watch today's fight on DAZN, we ordered it through Roku are card was charged but unable to watch it. Any suggestions?!
Forum Discussion
I read through their refund policy but it states all sales are final but if product was not delivered I feel it should be refunded. Just wish it wasn't so dang difficult to contact them. Any Roku agents out there reading this?? Lol if so, please help!
Hello Community user
Thanks for getting in touch with us here at Roku.
For further assistance with account and billing-related issues, please reach out to our Support team directly here: https://support.roku.com/contactus. Then select 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.
Thank you for your understanding and stay safe!
Regards,
Karla
Yeah obviously I've been trying that. Stuck in the queue for an hour to be transferred to the billing department and now been in queue for almost another hour 🙄 I just want a refund.
I just want a refund as well paid for it twice
Same issue here with amazon, paid $91 first time then $60 second time hoping to get 1st refund Monday lol. Still Was unable to watch!
Hi Guzzie
Thank you for the inquiry!
For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.We hope it helps!
Warm Regards,
Lianna
Worked for me! I contacted them and they issued my refund! Thank you so much 😊
How did you contact? DAZN or Roku?
Roku! Call the number waited about 10 mins and they issued it
