aaronlife wrote:I could not gain access to Acorn TV via the app, or the Roku Channel using my Roku credentials.
There's never a need to enter your Roku credentials on a Roku device once it's linked to your Roku account. If you subscribe to something through Roku you don't get any credentials for whatever service you're using. It's supposed to be automatic - the app checks your Roku purchases and grants you access. No username/password is required (or useful). The provider really doesn't know anything about you other than you paid for something through Roku. Given all the issues with Acorn (and Britbox for that matter) reported here, it really sounds to me like they're doing something wrong.
Sometimes it is possible to establish credentials with a provider by attempting to log in on their website using the email address associated with you Roku account (pretty much the only thing the provider may know about you) and using the provider's "forgot password" option to create a new password. The provider most definitely doesn't know your Roku password. Attempting to use your Roku password in any app or a website other than Roku's isn't going to get you anywhere.
If you were using the stand-alone Acorn app when you subscribed through Roku I don't understand why it would ever ask you to sign in. It does get confusing when there's two ways to subscribe (through "The Roku Channel" or through the stand-alone app), but it doesn't sound like that's the issue. Note that a subscription taken out one way doesn't work if you try to access it the other way.
Also, note that any subscription taken out through Roku only works on Roku devices linked to the same Roku account.
Thanks, yeah, it's definitely an issue with the credentials. I signed up for Topic the same way and Topic worked fine, through the app.
It makes sense it only should work through the standalone app, as that is what prompted me to subscribe, just too bad it doesn't work.
I'll go to Acorn directly and create a membership there.
