over air channels-antenna
my over the air channels from antenna (live tv) states there is no information (no program information is currently available). this has been the case for about 3 weeks now. i have rescanned for th...
Forum Discussion
Hi glgar1,
Thanks for following up!
We may ask, where did you send the photo of your issue? Have you posted it in the thread? Please note that if you are having a hard time posting it, you can send the photo directly to us via private message.
We look forward to hearing your response.
All the best,
Chel
here are the pics about my tv.
Hi glgar1,
Thanks for keeping us updated!
We're sorry to hear that you've experienced this kind of issue, and we'd like to gather more details for us to look into this. Kindly provide us with the following:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Zip code in your area.
Your response would be much appreciated, as the details you provide will be forwarded to our appropriate Roku team for this issue to be addressed.
All the best,
Chel
here is the info:
Hisense model: 6 series - 58
serial number: x019009khs6y
device id: s08c62dkhs6y
software version: 12.5.0 build 4176-ch
ID track: 6y-522-371
zip code: 78413 not sure if letters should be in caps. hope this helps you.
Thank you for the follow-up, glgar1.
No worries We have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime.
Let us know if you have further inquiries regarding this.
All the best,
JanadeeHi. have you heard anything about my tv situation?
