Forum Discussion

Mamatrishness's avatar
Mamatrishness
Reel Rookie
12 months ago
Solved

OTA Oxygen channel won't work

I've been without access to the OTA Oxygen channel (9.3 Oxygen - but on the KNINHD channel 9 group of channels... If that makes sense?) for almost a week now. I've disconnected my antenna, rescanned...
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  • RokuTakashi's avatar
    RokuTakashi
    12 months ago

    Hi, Mamatrishness 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing this information with us, and we understand the issue you're having with the OTA Oxygen channel. In addition to makaiguy's response to your post, the issue is likely rooted in the broadcasting by the channel provider. 

    For this matter, it's best to contact the channel provider directly and inquire further about the issue. They'll be able to provide a workaround, and an update to their channel's broadcasting will address it. 

    You can contact them at Customer Support | Oxygen Official Site

    We hope this will be sorted out soon.

    Best wishes,
    Kash

     
     
     
     
     
makaiguy's avatar
makaiguy
Community Streaming Expert
12 months ago

Mamatrishness-

OTA channels are sent from the broadcast station directly to the antenna connection on your TV.  The Roku TV can only decode and display what is there in the signal being sent.  Have you contacted the broadcast station about this problem?  It seems likely to me the problem is at their end.