Forum Discussion

careydavid's avatar
careydavid
Newbie
2 years ago

OTA Local scanned channels disappear on Hisense Roku Smart TV

I am having a problem recently with my 2 year old, 65” Hisense Roku TV loosing the OTA stations after I scan for them. I have the most recent Roku Update of 11/23/23. Initially the OTA stations show up. But if I exit the Live TV to use other streaming apps they disappear. It is frustrating to say the least! I have taken a look around the internet and whatever work-arounds I’ve seen are simply bandaids you have to put on and then rip off again (ie hiding and unhiding streaming channels.) Sort of doing a factory reset is there any other potential trick or tip I have missed? Sounds like a bad update that Roku should be taking care of post haste! Thanks in advance.

5 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi careydavid,

    Welcome, and thank you for joining us here in the Roku Community!

    We see that you're experiencing an issue with your OTA channels, and we appreciate you flagging us about this.

    If you see this issue happening again, please get back here and provide us with the details below.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

    We look forward to hearing back from you.

    Thanks,

    Rey

    • MadatRowkoo's avatar
      MadatRowkoo
      Reel Rookie
      10 months ago

      same problem every time you power off television, you must rescan antenna for local channels

       

       


      TCL model

      Hardware ID

      Serial number

      Software version

      Uptime

      Roku TV support

      Device ID

      Network name

      IP address

      Ethernet MAC address

      Wireless MAC address

      505425

      C115X

      X00000GHOFFK

      13.1.4 • build 1510-93

      9 minutes

      support.tcl.com/us

      S046V04HOFFK

      MyOptimum 23

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Welcome to the Roku Community, MadatRowkoo!

        Thanks for reporting the missing OTA channels on your TCL Roku TV. We'd be happy to review this with the team to determine the cause. 

        Before proceeding, kindly provide us with additional information such as follows:

        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • A photo of what you are seeing on the Live TV Guide or when you access Live TV. (How do I insert an image in a post)

        We'll be looking forward to your response.

        Best regards,
        Carly