OTA Channel Guide Displays Wrong
2-2-23 My Sharp Roku Tv did an update and now my OTA channel guide is displaying channels and programming wrong. I’m in Greenville SC and for example ABC is 13.1 but it is showing as CBS and shows th...
Forum Discussion
Hi LPGreenvilleSC,
Thanks for reaching out to the Roku community!
We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- what region are you located in
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- steps to reproduce the issue you are seeing
- what troubleshooting steps have you already taken to try to resolve the issue
- screenshots of the issue you are seeing
Our Roku engineering team would like to take a look to see if we can help here. Thank you!
Best regards,
Mary
