Forum Discussion

mmahoney56's avatar
mmahoney56
Channel Surfer
3 years ago

[OS 11.5] TCL 4k/HDR TV - YouTube Channel Stuck on Version 2.20

I have a TCL TV - model 55R615 7120X - that is a full 4K/HDR TV, but it is stuck on YouTube app version 2.20 build 93005150.  It is also running Roku OS 11.5.

My understanding (based on this post) is that all 4K/HDR TVs should have at least version 2.21 or 2.22.

It seems that for whatever reason YouTube thinks my TV is a non-4K/HDR model.

I have contacted both Roku and YouTube without any luck. And yes, I've done many, many reboots and factory resets. Nothing works.

How can I get this fixed? Most important is I need the Playback Speed function, which is not supported in 2.20.

Any help would be greatly appreciated.  Thank you!

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    mmahoney56

    Thanks for the post.

    Have you already tried checking for a channel update by navigating to the channel tile on the Home screen and pressing the * button > Check for updates ?

    In regards to the Playback Speed function, you'll want to contact the channel provider support directly to inquire further about that channel's features and functionality. Many channels on Roku are developed and maintained by the channel provider themselves. 

     

    Thanks,
    Danny

    • mmahoney56's avatar
      mmahoney56
      Channel Surfer
      3 years ago

      Thanks Danny.

      Yes, I have tried Checking for Updates many times.  It never updates.

      How do I get YouTube to recognize my TV as 4K/HDR and push the 2.21 or 2.22 updates to it?

      There seems to be some type of a mismatch with this specific model of TV.  The other TCL TVs that I have received the 2.22 update a while back without any problems.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        mmahoney56
        Thanks for the follow up.

        Can you please provide us with the OS that your Roku TV is currently running?

        In the meantime, I have already passed along your concerns to the appropriate Roku team to investigate the issue you are experiencing.


        Thanks,
        Danny