Forum Discussion

bndmx72's avatar
bndmx72
Channel Surfer
4 years ago
Solved

[OS 11.5] streaming payer constantly reboots every 30 seconds

After the most recent system software update, my streaming player (4210X-Roku 2, 11.5.0 Build 4235-04) constantly and automatically reboots the system every 30 seconds.  If I click on a channel betwe...
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Welcome, and thank you for posting here at the Roku Community, Gamesaver101.

    We appreciate you reaching out. As we checked your account, it seems like your issue has been resolved by our Support team. We humbly ask you to continue communicating with them for further inquiries or assistance. 

    Feel free to create a new thread for different concerns. We'd be more than happy to assist you in the best way we can. 

    Kind regards,
    Carly

RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi bndmx72,

Thank you for reporting this issue to Roku Community!

Can you please specify the issue you are experiencing?

Please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.


Best regards,
Mary

Gamesaver101's avatar
Gamesaver101
Reel Rookie
3 years ago

I am having this same issue only it's my Roku se model:2710x I've tried resetting it factory mode as well as hard reset and also the system restart nothing works connectivity is not an issue and the HDMI is fine so whats wrong i have a screenshot of tracker id if ypu want please help me

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    3 years ago

    Welcome, and thank you for posting here at the Roku Community, Gamesaver101.

    We appreciate you reaching out. As we checked your account, it seems like your issue has been resolved by our Support team. We humbly ask you to continue communicating with them for further inquiries or assistance. 

    Feel free to create a new thread for different concerns. We'd be more than happy to assist you in the best way we can. 

    Kind regards,
    Carly