Forum Discussion

bndmx72's avatar
bndmx72
Channel Surfer
3 years ago
Solved

[OS 11.5] streaming payer constantly reboots every 30 seconds

After the most recent system software update, my streaming player (4210X-Roku 2, 11.5.0 Build 4235-04) constantly and automatically reboots the system every 30 seconds.  If I click on a channel between these 30-second reboots, the system reboots immediately (sooner than the 30-second automatic reboots).  Is there a software fix expected soon?  Thank you

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here at the Roku Community, Gamesaver101.

    We appreciate you reaching out. As we checked your account, it seems like your issue has been resolved by our Support team. We humbly ask you to continue communicating with them for further inquiries or assistance. 

    Feel free to create a new thread for different concerns. We'd be more than happy to assist you in the best way we can. 

    Kind regards,
    Carly

16 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi bndmx72,

    Thank you for reporting this issue to Roku Community!

    Can you please specify the issue you are experiencing?

    Please provide us with the following information:
    -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
    -steps to reproduce the issue you are seeing

    Once we have this information, we will be able to investigate further.


    Best regards,
    Mary

    • bndmx72's avatar
      bndmx72
      Channel Surfer
      3 years ago

      Hi Mary,

      The issue I am seeing is the Roku player reboots (from the home page) on its own every 30 seconds, or sooner if I click on any channel.  I cannot load any channel.

      Device:  4210X-Roku 2

      S/N:  5Y25A6059388

      Software:  11.5.0 Build 4235-04

      When I press Home 5 times and Back 5 times I get issue ID:  88-433-121

      Thank you

    • Gamesaver101's avatar
      Gamesaver101
      Reel Rookie
      2 years ago

      I am having this same issue only it's my Roku se model:2710x I've tried resetting it factory mode as well as hard reset and also the system restart nothing works connectivity is not an issue and the HDMI is fine so whats wrong i have a screenshot of tracker id if ypu want please help me

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome, and thank you for posting here at the Roku Community, Gamesaver101.

        We appreciate you reaching out. As we checked your account, it seems like your issue has been resolved by our Support team. We humbly ask you to continue communicating with them for further inquiries or assistance. 

        Feel free to create a new thread for different concerns. We'd be more than happy to assist you in the best way we can. 

        Kind regards,
        Carly

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi bndmx72,

    Thanks for the quick response.

    We'd like to gather additional information about the issue you're running into. How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

    Once we have this information, I'll be able to pass it along to our Support team who can look closely into this issue further.


    Best regards,
    Mary

    • bndmx72's avatar
      bndmx72
      Channel Surfer
      3 years ago

      It has always been plugged into a wall outlet.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi bndmx72,

        Thanks for keeping in touch and providing the additional information.

        We'll go ahead and send this over to the Roku team for investigation. We'll get back to you once we have information available, I'll be sure to update this Community thread.

        We appreciate your patience while we investigated this issue.


        Best regards,
        Mary