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shwet's avatar
shwet
Channel Surfer
3 years ago

[OS 11.5] New Update on Roku Ultra 2020 Plex channel Red Tint

The Roku Ultra was updated couple of days ago and some of the videos now have Red Tint. I confirmed with another Ultra that was running OS 11.0 and it worked fine and after updating some of the videos have Red Tint. The Ultra is connected to Samsung LSP9TFAXZC and the videos I am playing are on Plex and sample media info if its helpful.


Container Details:


Format : Matroska
Format version : Version 4
File size : 3.59 GiB
Duration : 1 h 2 min
Overall bit rate : 8 197 kb/s
Writing application : Lavf58.24.101

Video Details:

Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1 h 2 min
Nominal bit rate : 8 000 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.154
Writing library : x264 core 152
Writing library : Lavf58.24.101
ErrorDetectionType : Per level 1

21 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi shwet

    Thanks for bringing this to our attention.

    Please provide us with the following information for further investigation:

    1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
    2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    4. Steps to reproduce the issue you are seeing
    5. Photo of the issue

    Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.


    All the best,
    Kariza

    • shwet's avatar
      shwet
      Channel Surfer
      3 years ago

      1. Roku details:

      Model: 4800X - Roku Ultra
      Serial number: X01000J6WY1k
      S/W Version: 11.5.0 * build 4235-C2
      Device ID: S02A2166WY1K

      2. Plex Version 7.0 * build 17

      3. 1K-434637

      4. Some video have red tint when playing on Plex

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        shwet

        Thanks for the reply.

        Could you reply here with a photo of the issue occurring? We'll be able to further assist you from there.

        We'll keep an eye out for your response.


        All the best,
        Kariza