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hcetr's avatar
hcetr
Newbie
3 years ago

Oops! Your Roku didn’t keep up. Please change channels to fix this

Getting this on many channels on MeTV——— Oops! Your Roku didn’t keep up. Please change channels to fix this. 

tried different channels some work some give this error. Tried rebooting Roku and off/on on tv. Nothing fixes it. 

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  • hcetr's avatar
    hcetr
    Newbie
    3 years ago

    Meant happening on may channels on the Roku device. MeTV has been doing this for 1 hour. 

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi hcetr,

      Thanks for your first post in the Roku Community!

      We understand that you are getting an error message when playing content on MeTV and we would like to know how to identify and resolve any playback issues

      We recommend performing the below steps and see if you can resolve the issue:

      1. Remove the channel from the Roku device
      2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power
      3. Re-add the channel back to the Roku device

      If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

      Does this clear up the issue you are seeing? Please keep us posted.


      Best regards,
      Mary