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JosR's avatar
JosR
Reel Rookie
10 months ago

Onn Rokutv Roku channel problem

my 50" Onn Rokutv can't watch Roku channel, tried everything , updating, resetting , deleting/uploading a new app and nothing...any ideas ????

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    Hi, JosR.

    We appreciate you for posting here in the Roku Community. 

    Rest assured that we will help you determine the cause and find you the best resolution so you can get back on streaming.

    Before proceeding, can you please confirm if your ONN Roku TV is successfully connected to a network connection? If so, have you tried rebooting your router to see if this will make any difference?

    If the issue occurs after doing so, kindly provide us with additional information such as follows:

    • When did you start noticing this issue?
    • Did your TV recently receive any software updates prior to this happening that might have triggered this issue?
    • Are there any error messages prompted? If so, kindly let us know.

    We'll be looking forward to your update.

    Best regards,
    Carly