Forum Discussion

spikeplus's avatar
spikeplus
Newbie
3 years ago

Only Roku Channel not playing

I recently started watching roku channel content on mu ultra.  It was fine for a few weeks and now i cant load any content on my tv from the roku channel. I noticed it works on my phone.  I tried rebooting...disconnecting and doing a factory reset. 

Anyone else seeing this.?

5 Replies

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    spikeplus 

    Usually rebooting your Router and performing a System Restart (Settings/System/Power/System Restart) will resolve most Roku Channel and Roku related issues.

    If an issue is confined to one channel/app, rather than the entire Roku platform (ie. no channels/apps will load), then usually the first troubleshooting step is to Remove, Restart, Reinstall (in that order).

    1. Remove suspect channel/app (highlight channel, press * button on Roku remote, select Remove Channel.

    2. Perform a System Restart in order to clear cache. (Settings/System/Power/System Restart or Settings/System/System Restart depending on device)

    3. Reinstall the channel/app to the Roku device.

     

  • JS101's avatar
    JS101
    Reel Rookie

    I'm having the same issue.  It started about a week ago.  I've tried manually updating the software, restarting the device, and uninstalling and reinstalling the channel.  Nothing is working.  (The issue is limited to only one device.)  I can't reach Roku customer support to save my life.  Was your problem resolved and, if so, how?  Thanks.

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert

      JS101 

      What is the model number of your problem Roku device and what are the model numbers of the working Roku devices? (Settings/System/About).

       

      • JS101's avatar
        JS101
        Reel Rookie

        The problem device is model 4670X Roku Ultra.  The working device is 4800X Roku Ultra.