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StevenCee's avatar
StevenCee
Roku Guru
3 years ago

Only audio & black screen on website...

I'm trying to watch on my Mac, via the Roku website. The homepage only shows the header and top row of live channels, all the rows of channels under that are covered with a translucent black, so I can see them, but through the black. When I click on one of the channels, or any of the ones on the top level, that are live, it plays the sound just fine, but it's a totally black screen.

And since what I'm trying to watch is in a foreign language, just hearing the show does me absolutely no good. I've cleared cookies & cache, restarted the browser, and nothing's changed.

6 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Hi StevenCee,

    Thanks for the post!

    May we ask if you've tried using a different browser on your device (such as Chrome or Firefox) to see if there's any difference? If possible, could you send us a screenshot or photo of what you are seeing so that we'll be able to identify what could be the reason for this?

    Let us know what you find out so that we can continue helping you from there.

    Best regards,

    Rey

    • StevenCee's avatar
      StevenCee
      Roku Guru
      3 years ago

      Here are two shots, one of the homescreen, where the top two rows are normal, and all the ones beneath are covered with black. The other is what the page looks like as it's playing the channel, while the audio is just fine.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi StevenCee,

        Thanks for the post and for providing more information!

        What browser are you using when trying to access The Roku Channel website? Also, are you using a VPN when connecting your computer to your wireless network?

        Please keep us posted!

        All the best,
        Kash