Roku's help page on this issue:
I have the same problem. I got an e mail from someone who said they were with Roku and wanted device type and serial number….I provided three times over three weeks. Never heard a word back! I think it may be Roku just trying to act like they care on these forum type communities. Acting… no action!
Randy Groff
Thanks for the post.
It doesn't look like you've provided the device serial number/device ID on your Roku device as we had previously requested.
Please be aware that replies to email notifications from the Community do not get posted.
Thanks,
Danny
