Roku's help page on this issue:
Roku's help page on this issue:
I note that Roku is no longer supplying the extender cable they offer quoted in the article. The only option seems to be to unplug the stick and twiddle thumbs while waiting for it to cool off. Perhaps dry ice might help.
Hi draegoch,
Thanks for reaching out to the Roku Community.
The free HDMI extender for Roku Streaming Stick is still available. To claim a free HDMI extender, please ensure that you enter the serial number and not the device ID. Do you receive an error when trying to place an order? Did you put the serial number of the device on the form?
For reference, here is how you can find the serial number from the Setting menu, go to Settings > System > About > Serial Number. Lastly, make sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form.
If you are still having any issues, please provide your Roku device's serial number so we can assist further.
Regards,
Nimfa
