Roku's help page on this issue:
Roku's help page on this issue:
My Roku Premier Model 3920X recently started sending the on-screen alert message that it was overheating. It is not in a cabinet, is well-ventilated and overheats within minutes of turning on the TV. The Roku help page was not helpful because it basically says to stop using it. Is there no other solution?
My device is not inside a cabinet or anywhere near heat so the solution provided by Roku does not help at all
Hi Rfgroff
We're here to help!
Could you tell us more about your concern? What's the serial number of the affected Roku player? This can be found at the back or underneath the device itself.
We'll be able to further assist you from there.
All the best,
Kariza
Hello,
Overheating Error Message for device SN# 223177902782. Open air environment, direct access to cool circulation via window and ceiling fan, TV not hot, but Roku device hot to the touch. Error message just started today (12/04/22). Other device issues appear to coincide with overheating issue and those have been reoccurring instances for some time. Started with syncing issues between remote and device, screen and menu glitches/ lagging/ slow loading of menu, menu options and channels menu selections/ dropped sound/ lagging between sound and stream. TV checked as per manufacturer support @ Samsung and support as per streaming channels and no issues found with either.
Extender does not remove device from direct contact with TV, (if TV heat were the issue). Directions on how to access hidden Roku screens are useless, as there are no instructions on what to do once hidden screen menus have been accessed. Messing around in these menu areas without knowing what one is doing can cause more damage. Never had issues with any previous devices, nor this one prior to a few months ago. Please advise on cause and possible cure.
Thank You
My TV started sending me the message "Your Roku device is overheating" for the first time Friday, July 15th. I unplugged it & today (7/17/22) I can't even get the TV to turn on. I don't know what to do.
MartyFins, you have an actual Roku TV (not a Roku device connected to a TV) and you got the overheating message? I didn't even know that was possible. You might want to contact the TV's manufacturer.
Where to get support for your Roku TV™ | Official Roku Support
I don't have a Roku TV. It was the streaming stick & I had to buy a new one. Thank you.
