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Bruceyboy's avatar
Bruceyboy
Reel Rookie
5 years ago
Solved

On screen alert message: Your Roku device is overheating, what can i do ?

Last night an alert message appeared on the tv screen saying our Roku device was overheating. What causes this, what can be done to remedy the problem ? Thank you. Bruce. 
app playback
Overheating
  • alimaj's avatar
    alimaj
    Newbie
    4 years ago

    My Roku Premier Model 3920X recently started sending the on-screen alert message that it was overheating.  It is not in a cabinet, is well-ventilated and overheats within minutes of turning on the TV.  The Roku help page was not helpful because it basically says to stop using it.  Is there no other solution?

    • Rfgroff's avatar
      Rfgroff
      Reel Rookie
      4 years ago

      My device is not inside a cabinet or anywhere near heat so the solution provided by Roku does not help at all

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi Rfgroff

        We're here to help!

        Could you tell us more about your concern? What's the serial number of the affected Roku player? This can be found at the back or underneath the device itself.

        We'll be able to further assist you from there.


        All the best,
        Kariza

    • MartyFins's avatar
      MartyFins
      Binge Watcher
      4 years ago

      My TV started sending me the message "Your Roku device is overheating" for the first time Friday, July 15th. I unplugged it & today (7/17/22) I can't even get the TV to turn on. I don't know what to do.

  • Bruceyboy's avatar
    Bruceyboy
    Reel Rookie
    5 years ago

    The advice given on the Roku answer pages (via the link shown below) was very helpful, thank you. Bruce. 

  • mbe3's avatar
    mbe3
    Newbie
    4 years ago

    I don't have a Roku player, it's a Roku TV.

     

  • draegoch's avatar
    draegoch
    Reel Rookie
    4 years ago

    I note that Roku is no longer supplying the extender cable they offer quoted in the article. The only option seems to be to unplug the stick and twiddle thumbs while waiting for it to cool off. Perhaps dry ice might help.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      4 years ago

      Hi draegoch,

      Thanks for reaching out to the Roku Community. 

      The free HDMI extender for Roku Streaming Stick is still available. To claim a free HDMI extender, please ensure that you enter the serial number and not the device ID. Do you receive an error when trying to place an order? Did you put the serial number of the device on the form?

      For reference, here is how you can find the serial number from the Setting menu, go to Settings > System > About > Serial Number. Lastly, make sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form.

      If you are still having any issues, please provide your Roku device's serial number so we can assist further.


      Regards,
      Nimfa