On my Roku channel I find a movie to watch and push play and instead of playing the movie, it goes r
On my Roku channel I find a movie to watch and push play and instead of playing the movie, it goes right back to the play option. None play
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Hi wvagirl1946,
Thanks for reaching out to the Roku community!
We would be more than happy to look further into this issue but will need more information. A few questions here to better understand what you're experiencing:
- When did this issue first start occurring?
- What Roku model device are you using?
- Do you observe this behavior while using any other channel(s) on your device?
- Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
- What are the steps to reproduce the issue you are seeing?
With more information, we will be able to assist you further.
Best regards,
MaryHaving the exact same issue. I can play the movie on my laptop on the Roku channel, but it won't play on my TV using my streambar.
Greeting jrbing13 2Chihuahuas,
Thanks for getting in contact.
We apologize for any inconvenience you may have experienced during this time. Our engineering team has been investigating this issue closely. In the meantime could you provide us the following information below, as this will help us to look into this further?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- What version/build of The Roku Channel (this can be found by selecting the channel on the Home screen and pressing the * button)
tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) - What is your IP Address? (from whatismyip.com)
- steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team.
Regards,
Nimfa
I'm having the same problem. Click on the ROKU box, it opens to programs and movies, click on a movie, it says it's loading and then goes right back to where you hit the play button, over and over.
Is it possible to have to reload ROKU onto my tv? If I do that, do I have to reload PRIME, NETFLIX, and ACORN also?
Any help would be greatly appreciated.
Hello jrbing13
Thanks for the post.
Does the issue only occur on a specific channel or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Let us know how it goes!
All the best,
KarizaIn reply to your questions, I'm only having problems with watching ROKU movies. My NETFLIX, PRIME, and all other channels work just fine. I can watch the Cineplex Westerns channel but again, when I click on any of the ROKU movies, it says it's loading, then comes back to where you click on PLAY and it just keeps doing the same thing.
I've done a restart and this didn't work as well as unplugging power from my ROKU Express and also relaunching my router.
Do you have anymore suggestions?
