On Max channel: plays streaming episode once, then crashes
Max channel worked initially but now will play only one episode in a series, and the crashes on 2 nd episode. If I unplug Roku ultra it will play one episode then crash
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Hi Savoirfaire,
Thank you for bringing this concern to our attention.
We'd like to understand this better. May we know the following:
- When did the issue occur?
- Is this the only channel experiencing this issue?
- Have you tried removing the channel, restarting the device, and adding the channel back?
- Have you tried rebooting your router?
Please keep us updated.
Regards,
JanadeeLong story with Official Roku support on this one. I called Roku support first, but they couldn't solve it, so referred me to Max. Basically, after calling Max, was informed that Roku support knows there is a problem with Max app, but didn't inform me on our phone call. Instead wasted my time going through a tedious problem-solving algorithm which accomplished nothing......because it's a compatibility problem between the platforms that Roku and Max are already working on.
