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deglaze's avatar
deglaze
Reel Rookie
3 years ago

Old Roku device is frequently overheating

My Roku stick keeps overheating. I keep it UNPLUGGED from the power all the time not in use. The minute I plug it in and turn on the tv - it tells me within a few minutes that it is overheating. I know there must be a flaw in the stick; a defect that causes it to overheat ALL THE TIIME. I am looking to purchase a new Roku since this one is trashed. Why does Roku keep telling people about solutions to help with overheating when I assume they know that certain sticks have a defect and will overheat no matter what is done. They need to replace this stick in MHO> now. I am afraid to purchase a new stick since there is a good chance it will have the same issue. 

My stick has a SN CT38C0123543

Allan Glazer 

9 Replies

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  • atc98092's avatar
    atc98092
    Community Streaming Expert

    Roku has offered nine different versions of the Stick. We need to know exactly which model you have. This information can be found under Settings/System/About. 

    If the model number is 3500 or lower, your Stick is no longer supported by Roku. Even the 3600 is now a seven year old device. If you have a 3500 or older, you probably just need to replace it.

    All models of Sticks do tend to run quite warm. One thing Roku offers is a free HDMI extension cable to move the Stick further away from the TV. Overheating is generally caused by the Stick being so close to the TV, especially if the TV itself is also warm in the same area. With the extension cable, you can put a bit of space between the Stick and the TV, which aids cooling. I personally bought a longer extension cable to allow more freedom on locating the Stick where I want it placed. The extension cable Roku provides is very short, only about 6" or so. I like getting it further away from the TV than that.

  • My Roku stick keeps becoming too hot. When not in use, I keep it UNPLUGGED from the power. It alerts me within a few minutes that it is overheating when I plug it in and turn on the television. I'm certain that the stick must have a problem that makes it constantly overheat. This Roku is trashed. Therefore I'm seeking to buy a new one. Why does Roku constantly recommend ways to prevent overheating when they know some sticks have flaws and will overheat regardless of what is done? This stick in MHO needs to be replaced immediately. The likelihood that a fresh stick would experience the same problem makes me reluctant to buy one.

    • atc98092's avatar
      atc98092
      Community Streaming Expert

      shilpashetty9 same question as before. Exactly what model Stick do you have? As mentioned, there's nine different versions with the first dating back 11 years ago.

      My Stick (3821 Stick 4K+) works just fine when I leave it connected to power the entire week I'm at the hotel. But if heat is a concern for you, then I recommend the Express 4K+. It connects to the TV with a cable (which it comes with) and you can keep it away from the TV. 

      • Bismarck318's avatar
        Bismarck318
        Roku Guru

        atc98092 As these sticks do have a tendency to run warm, would it be a benefit to set these on a large thick metal plate while in operation to absorb some of this heat?  I imagine there is a heat sinking device within the unit, this was just a thought for added protection.