Forum Discussion

Hedgehogmohawk's avatar
Hedgehogmohawk
Reel Rookie
2 years ago
Solved

Odd error message no matter where I click

No matter what video I click on it tells me it has expired .

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for getting back to us, Hedgehogmohawk

    Let's troubleshoot this and get you back to streaming on The Roku Channel. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. Restart your modem/router.

    After performing this, kindly check to see if you're able to access content on The Roku Channel.

    Please keep us posted.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Hedgehogmohawk

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for posting your concern here with us, and we'd be more than glad to assist. Could you please tell us more about the issue you've experienced? Also, is this happening to a specific channel? If so, what channel is it? 

    With more details, the better we can assist.

    All the best,
    Kash

    • Hedgehogmohawk's avatar
      Hedgehogmohawk
      Reel Rookie
      2 years ago

      I click multiple movies and the Roku channel wouldn't play them .An error message would pop up and say the video was expired or no longer existed.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for getting back to us, Hedgehogmohawk

        Let's troubleshoot this and get you back to streaming on The Roku Channel. Kindly follow the steps below:

        1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
        2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
        3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
        4. Restart your modem/router.

        After performing this, kindly check to see if you're able to access content on The Roku Channel.

        Please keep us posted.

        All the best,
        Kash