Forum Discussion

Pamlarson7's avatar
Pamlarson7
Reel Rookie
2 years ago
Solved

OAN App not working

My app quit working too. I get it on KLOWD 👍

app playback
app subscription
Channel crash
Channel subscription
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, lcBc

    Greetings and welcome to the Roku Community.

    We acknowledge your inquiry, and let's troubleshoot the issue you've encountered with an app. We recommend starting here to troubleshoot channel issues: Follow these steps in order:
    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
    You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Please keep us posted.

    All the best,
    Kash

8 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Pamlarson7,

    Thank you for bringing this to our attention.

    We have verified multiple devices linked to your account. May we ask if this channel has issues on all devices? Also, kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device, and adding the channel. You can also try to check for the channel's update by clicking the star (*) button on your remote.

    Please let us know if this fixes the issue.

    Regards,
    Janadee

    • lcBc's avatar
      lcBc
      Newbie
      2 years ago

      how do you remove the channel?  this is happening to me as well.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, lcBc

        Greetings and welcome to the Roku Community.

        We acknowledge your inquiry, and let's troubleshoot the issue you've encountered with an app. We recommend starting here to troubleshoot channel issues: Follow these steps in order:
        1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
        2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
        3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
        You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

        Please keep us posted.

        All the best,
        Kash

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        5 months ago

        Gohstmaker 

        Pluto, Roku Channel, Plex, and others are showing OAN (Encore).  These are past, recorded shows.

        If you want the Live OAN, need to subscribe to OAN or use Klowd TV.  KlowdTV carries both the free OAN Encore and the Live OAN.

  • Steve32's avatar
    Steve32
    Streaming Star
    3 months ago

    I realize it is about a year and a half past the original post, but I may be able to shed some light on this.  OAN retired their original Roku app a while back.  This original app was billed through Roku.  OAN replaced it with a new app called OAN Live that is billed directly by OAN.  That allows you to stream OAN across other devices besides Roku if you so desire, with just one monthly subscription.  OAN is also available on the KlowdTV streaming service, which has an app on Roku.