Forum Discussion

Vanessag1's avatar
Vanessag1
Channel Surfer
3 years ago

Nothing appear on live tv channel guide

Hi,

Just bought a roku express a couple of days ago.

Yesterday everything was ok. Today, nothing appear on the live tv channel guide. I mean I can see the guide but nothing appear on the channel I choose. And it's like that for most channels on the guide! ( 170, 175)

Please help! 

24 Replies

Replies have been turned off for this discussion
  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hello Vanessag1, 

    Welcome to the Roku Community. 

    I'm sorry to hear that you're having issues with your Roku Express and the Live TV channel guide. We're here to help you get it sorted. Have you tried restarting your Roku device?  This can help reset any minor glitches that may be causing the issue. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.

    If the problem still persists, you can try uninstalling, restarting, and reinstalling The Roku Channel and see if it helps. 

    Does this help? Keep us posted. 


    Regards, 
    Nimfa

    • Vanessag1's avatar
      Vanessag1
      Channel Surfer
      3 years ago

      I've tried everything I foud.

      I made a renitialisation with built factory parameter. Nothing works

      I created a new account with a different email and the issue is still there. Very frustrating 😖

      • Charmen's avatar
        Charmen
        Newbie
        3 years ago

        My Roku Premier is having issues. On the Live TV on the Roku Channel it is only showing some of the programs. I can see the guide but when I click on say ION it bring up the title and summary but doesn't actually show the program. However, CrimeTV works just fine. It is happening with multiple channels. I have removed both the Live TV and the Roku Channel, restarted the system and then added them back. I have checked for channel updates and for system updates. Someone help please. This just started yesterday.

    • Earthmidget's avatar
      Earthmidget
      Newbie
      3 years ago

      no none of the suggestions helped.  what else can we do?

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        3 years ago

        Hi! Earthmidget,

        A warm welcome from the Roku Community!

        Thanks for reaching out to us regarding the live TV issue. We are happy to help you. Can you please provide us with more information about the issue you are experiencing:

        • When did you start seeing the issue occur?
        • Could you send us a screenshot of the issue you are experiencing?
        • What are the steps to reproduce the issue?

        With more details, we can help you further.

        Thanks,

        Arjiemar