Britbox is a heavy resource hungry channel/app. It performs very sluggishly and slow to respond on my Insignia RokuTV as well, but it does load and work. Even on my Ultra, it is a bit slow to navigate, but lightning fast compared to its operation on the RokuTV.
Try the Uninstall channel, Restart Roku device, Reinstall channel procedure (in that order).
For RokuTVs, after removing a channel, make sure to do a full restart using the Settings/System/Power/System Restart method in order to ensure a clean reinstall of a channel/app.
Thank you for the suggestion.
Unfortunately it didn’t work. 😩
I guess I’ll just watch Shetland on my phone and then explore cancelling my membership.
I could hook my laptop to the TV, but I shouldn’t have to go old school to watch a Service that I PAY for in 2022.
I hear you.
Instead of watching on your phone, try installing a casting app on your RokuTV or using Airplay.
I don't have an Iphone so can't really explain Airplay use, but if you have an Android, I use both Web Video Caster and also Castify.
Both Web Video Caster (preferred) and then Castify (also good), are available in the Play Store. Once installed on your phone and the companion receiver (available in Roku Channel Store) are installed on your RokuTV, you can then go Britbox via the app, launch the content, and cast it to your RokuTV.
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I know you called it old school, but I still do a lot of my TV watching either through casting or through the laptop HDMI to my TV. Not everything I watch has a channel/app available via the Roku and was the method I used prior to Roku so just second nature, I guess. I also like searching via a keyboard so just easier for me.
Unfortunately, with streaming, sometimes have to resort to different methods in order to get to the content you want. May not always be the easiest or most convenient, but the end goal is the same. Although I do like the shows on Britbox, their actual channel/app is unpleasant to use on Roku.
Good luck trying to cancel, I canceled an annual subscription this morning, because Britbox is useless to me if I can't get into it. Received an e-mail stating my subscription was canceled successfully but I could continue to watch until Aug 2023 lol, no refund, I can't get in so how can I watch. Britbox claims a fix for the problem has been done and released but has no idea when Roku will launch it on their platform as they have to test everything before releasing. I have been trying for weeks to actually reach someone at Roku about this issue, but have been unsuccessful in finding a way to reach Roku directly, if anyone has a number I sure would appreciate you sharing it with me. I am beyond my limit with both companies at the moment. I want to watch the shows I have started on Britbox and I do not want watch on my computer and I shouldn't have to but if I don't I have just wasted money. Never again will I get a annual subscription with anyone, burnt once but not twice.
I got the same story, that a fix had been made but they did not know when it would be applied. I go to the app every day and manually check for updates. I did find that searching for the show I wanted to watch gives me a link to go in and watch. While I am getting sick and tired of doing this, it does give me a way in. And they gave me a month free due to the problem. I am guessing you paid for whole year. I have checked all the other streaming apps that I use and they work. It seems to be Brit Box. I also noticed it started when they put the new "Live" line of programs up. With the expertise they should have I do not understand why they don't put it back like it was and work out the problem. I worked in IT many years, now retired I still remember we used to just go back to the working version of a program if something went wrong. I wish I knew how many of us are having this trouble. Not that it would help, but it would be interesting. I am tempted to use my daughters Firestick to see if she has the same trouble. I also have a LG tv with Britbox on it but my wife has control of that one. After this month I am going to cancel if not fixed
