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- RokuJechealRRetired Moderator
Hi grandpabing,
A warm welcome to the Roku Community!
We're here to help. May we ask when you started seeing the issue? Does the issue only occur on a specific channel or all channels on your Roku device? In addition, could you also tell us the specific troubleshooting steps you have taken so far to resolve the issue?
With more detailed information, we will be able to assist you further.
All the best,
Chel