Forum Discussion

Dzatkoff's avatar
Dzatkoff
Newbie
6 months ago

None of my channels are working

Errors for everything I try to open. 
Netflix app says there’s an internal issue, Hulu app says there’s a problem communicating with the server, even Roku Channel will open but when I click on something to watch, it doesn’t play, it just brings me back to the main screen. 

I have done a system update, a system reset, my network/internet/wifi connection is showing as excellent. I’ve done factory resets and network connection resets. Nothing seems to be working! 

app playback

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    6 months ago

    Where are you located and are you using a VPN?  Even though everything else is working, you might want to try restarting all of your network equipment - gateway/modem/router.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      5 months ago

      Hi, AKSCHNEIDS 

      Greetings, and welcome to the Roku Community.

      I appreciate you sharing your concern regarding the channels on your Roku device that won't work, and I'd like to gather more details so I can better understand the issue.

      Can you please provide the details below:

      • What Roku device are you having issues with?
      • When did you first encounter the issue?
      • Are all apps affected or only specific ones?
      • Have you tried any troubleshooting steps in an attempt to resolve the issue?

      Looking forward to your response along with the requested details above.

      Thanks,
      The Roku Community Team.