This issue just got fixed a few days ago. I tried to watch TG Maverick today and it came in PCM 2.0. WTF? Is paramountplus.com trying to piss off their customers on purpose?
After the issue was fixed I was able to get Atmos for this movie, but not today.
Atmos is working for me when I just tried playing TG Maverick.
acconstantinescIf you don't mind me asking, what audio settings are you using and is the Roku plugged into an AVR? If you use "Auto" for SR format, it will state which ones are available..choosing Pass through might be another option..
On Roku stick I don't have the option pass through for audio, so I set it to auto. I didn't change anything compared to yesterday. I tried other movies from Paramount+ and all I got is PCM 2.0. That's what my Denon AVR sees as input.
Roku is plugged into the AVR.
Hi Community users!
Greetings from the Roku Community!
We appreciate you reaching out to us regarding your Paramount Plus channel issue with Dolby Atmos. Could you please confirm whether you are still experiencing this issue?
This information will help us coordinate with our Roku team.
Thank you!
The Roku Community Team
Dolby Atmos is not working on my Roku--all I get is stereo audio. Atmos does work with other apps eg Max. However, 4 K is working.
I tried the troubleshooting steps and they had no effect. Customer service did try to reset the account but that also did not work.
My issue has currently been escalated for further investigation.
