Forum Discussion

LishaKay3's avatar
LishaKay3
Reel Rookie
2 years ago

It is a Roku player, with a RCA TV. It does it on every app. I can see picture until I play a title and then it’s a black screen but I can still hear audio. 

atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

I'm sorry, but still not enough detail. What specific Roku do you have? The model number please, which can be found under Settings/System/About.

  • LishaKay3's avatar
    LishaKay3
    Reel Rookie
    2 years ago

    3960RW- Roku Express 

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru
      2 years ago

      LishaKay3 Have you tried to restart your device.  Turning off the TV will not restart the device.  Unplug the device from the power source for at least 30 sec.  

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      2 years ago

      Thank you. The 3960 is the latest version of the Express, and is using the Realtek chipset. So in theory it should work pretty well. Do you have any way to try the Roku on a different TV? Simply trying to eliminate all variables. Since it is happening on every app/channel you try, that really does seem to point to a problem with the Roku, but we just need to be certain.