No longer able to view episodes

We are having the same problem. Very upsetting, especially for my Mom. We cannot watch what we want, we’re forced to see only one episode and cannot choose, and cannot watch that episode again, and cannot go to other episodes. We need assistance. I tried “contact us” on this site, but cannot find a person, just many drop down menus. Please help. We’d like to continue with Roku, but things are very expensive these days (like groceries, rent was raised, etc)…and we’d like Roku to be the viewer friendly way it was or we may have to unsubscribe to channels.