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KeithB2's avatar
KeithB2
Reel Rookie
3 years ago
Solved

No longer able to stream TCM Channel

Re: Connection to TCM. I have Optimum cable on a few TVs, and stream Roku on 2 others. I recently moved and so had to change my Optimum user ID, but nothing else changed. However, now I can no longer stream TCM, which is our favorite channel. When using Roku, I click on the TCM channel and get the following error message: "Sorry, your cable subscription does not include this content." I contacted Optimum, and they said there's no reason I shouldn't be able to stream as before on my non-cable TV's and I contacted TCM Help as well. TCM Help doesn't know why the connection no longer works either. Is this a Roku issue, and if so can someone point me to a fix for this? Thanks in advance for any help!

  • makaiguy's avatar
    makaiguy
    3 years ago

    KeithB2-

    I'm away from home at the moment so I can't verify exact menu settings but from memory..

    Try logging out of your Watch TCM account.  On the menu down the left side of the screen select Settings.  Somewhere in there should be an option to sign out.  After signing out, sign back in, logging in with your current cable account credentials.

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  • goofballs's avatar
    goofballs
    Newbie
    3 years ago

     My provider is WOW when I enter TCM WOW logo is shown but when I try to watch a movie this is the error i get "Authorization For This Content Failed" ?? I have tried all the suggested fixes log out and log back in remove TCM and reinstall but same issue....what to do next??

    '

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi  goofballs

      Welcome to the Roku Community!

      To ensure the process of removing and re-adding the TCM channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to TCM support directly to share your feedback.


      Warm Regards,
      Lianna

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    I would suggest the old remove, restart, add procedure:

    1. Highlight the WatchTCM channel/app on your Home Screen, press * on your Roku remote, choose "Remove channel"
    2. Restart your Roku from Settings->System or Settings->System->Power (as appropriate
    3. Add the channel again from "Streaming Channels" on the Home Screen menu

    Don't skip step 2 or do the steps in any other order.

    • KeithB2's avatar
      KeithB2
      Reel Rookie
      3 years ago

      Hi renojim,

       

      Thank you for suggestion.  I followed the steps, but unfortunately still get the same error.  I also then tried disconnecting and reconnecting to my WiFi, but this didn't do anything either.  Still at a loss (and it turns out I can't get CBS Sports or Fox Sports now either, which means no NFL football on Sunday).  Do you know how I can get in touch with Roku support for technical assistance?  

      Thanks again for your help.

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        All Roku support seems to start with https://support.roku.com/contactus , but good luck with that.

        I have two more nuclear options - factory reset the Roku and try again (a bit of a pain) and if that doesn't work factory reset the Roku, create a new Roku account with a different email address, and link to the new account instead of the old one.  If you go the new Roku account route make sure you cancel any subscriptions you have through Roku (check your subscriptions at https://my.roku.com ) on the old account.

        Sorry I don't have anything better for you.  Maybe RokuDanny-R has an idea.

  • 12151's avatar
    12151
    Newbie
    3 years ago

    Re: No longer able to stream TCM Channel, but plays on my iPad in the same room.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      12151

      Thanks for the post.

      Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny