Forum Discussion

Sean6's avatar
Sean6
Reel Rookie
2 years ago
Solved

No Dolby Atmos for Netflix and Disney Plus

Hello all, I have a Roku Ultra 4802RW, and am able to receive Dolby Atmos when watching Apple TV+ and Amazon Prime, but cannot receive when watching Netflix or Disney Plus. For Netflix / Disney+, I ...
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  • atc98092's avatar
    atc98092
    2 years ago

    Namarillo The 4801 will passthrough Dolby Atmos if it's available. But your issue might be the content. Amazon has very little Atmos content, regardless of the player used. I get Atmos with no issue on my Ultra 4800 on Disney, but I am connected directly to my Yamaha AVR, not passing through the TV. 

    You didn't mention if the Apple TV+ and MAX were using the TV's internal apps or from your Roku. If they were the TV apps, be aware that some TVs might not passthrough DD+ (which is what is used for online Atmos streaming) from an externally connected device, such as your Roku. I would expect a TV that supports eARC to not have that restriction, but one never knows. 

    Also, some apps/channels on the Roku don't always stream 5.1 audio by default, instead sending only 2.0 stereo and the user has to select 5.1 audio while the content is streaming. 

Namarillo's avatar
Namarillo
Newbie
2 years ago

Hi,

I have a similar problem with my Roku 4801X,... ok I know it doesn’t have atmos but…

I have my Roku connected by HDMI to a TCL P735 and this with HDMI by eARC to a Bose Soundbar 700. Applications like Apple TV+ and HBOMax work well and the audio output verified on the bar is Dolby Digital 5.1, but channels like Disney + or Amazon Prime Video only gives PCM 2.0.

I've tried changing the Roku to a Samsung QN85A and a Bose Soundbar 900 and the result is the same, Dolby Digital 5.1 on Apple and HBOMax and PCM 2.0 on Disney and Prime Video. 

 

atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

Namarillo The 4801 will passthrough Dolby Atmos if it's available. But your issue might be the content. Amazon has very little Atmos content, regardless of the player used. I get Atmos with no issue on my Ultra 4800 on Disney, but I am connected directly to my Yamaha AVR, not passing through the TV. 

You didn't mention if the Apple TV+ and MAX were using the TV's internal apps or from your Roku. If they were the TV apps, be aware that some TVs might not passthrough DD+ (which is what is used for online Atmos streaming) from an externally connected device, such as your Roku. I would expect a TV that supports eARC to not have that restriction, but one never knows. 

Also, some apps/channels on the Roku don't always stream 5.1 audio by default, instead sending only 2.0 stereo and the user has to select 5.1 audio while the content is streaming.