I have had the same issue. Did you ever find a solution to it?
Greeting Ten21,
We're glad you are here in Roku Community.
We'd like to know more about the issue you are running into. For us to help you better, can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
Please let us know any additional information you may have that would be helpful for our team looks into this problem.
Regards,
Nimfa
Hi Nimfa,
For programs outputting from Netflix, Hbomax, and prime do not have audio unless I change audio mode from "off" to either "leveling" or "night" or if change audio out put from "auto" to "stereo". Mt roku stick is connected to my TV which outputs through hdmi to a soundbar that supports DD, DD+, DTS, etc. The menus have sound, it's just when the program starts that I have issues.
My other devices do not have a sound issue.
Thanks for the following up.
If you are experiencing issues and have set up your Roku streaming player for surround sound, there are steps you can take to troubleshoot the issue. We would recommend taking a look at our Support page for steps which include the concern if you do not hear audio: Set up your player for surround sound
Keep us posted if it helps.
Regards,
Nimfa
