Forum Discussion

Skinpoco's avatar
Skinpoco
Reel Rookie
4 months ago

No audio on Discovery+, but works on all other apps

I cannot get audio to work on my Discovery+ app on Roku. 

I get audio on all other Roku apps.  I get audio on Discovery+ on a smart tv and iOS. 

ive tried clearing the cache on my Roku stick and I’ve uninstalled/installed the discovery+ app.  

any ideas what the issue could possibly be? 

4 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Are you using any of the "Volume leveling" modes?  While a video is playing press * on your remote and look at the sound settings.

    • Skinpoco's avatar
      Skinpoco
      Reel Rookie

      I’ve done a factory reset and it’s the same after

      every app works fine except this trash discovery+ app

       

    • Skinpoco's avatar
      Skinpoco
      Reel Rookie

      After the factory reset I tried looking at your suggestion again. 

      this time it was volume mode > none

      when I changed it to volume > leveling (or night) I get volume.  Putting it back to ‘off’ the audio goes away.  

      I have no idea why this is the case, but it works now.  Thanks for the lead