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fatalwario's avatar
fatalwario
Channel Surfer
5 months ago
Solved

No 4K on Roku Express 4K+, only 1080p

Like the subject says, 4K playback not available, only 1080p TV - Samsung UHD 4K TV DU7200 Roku -Roku Express 4K+ Receiver - Sony STRDH590 5.2 channel surround sound home receiver:4K HDR AV rec...
app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    5 months ago

    Hi fatalwario,

    A quick update regarding your issue.

    We recommend enabling "UHD Color" in your Samsung TV's HDMI settings. To do this, use your Samsung TV remote. Afterwards, please let us know if the issue persists.

    Thanks,
    The Roku Community Team

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
5 months ago

Thank you for providing your Roku device details fatalwario.

We have forwarded your information to our Roku team for review. We will update you as soon as we have information about this issue.

Your patience would be appreciated as we work on this matter.

Thanks,
The Roku Community Team

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
5 months ago

Hi fatalwario,

A quick update regarding your issue.

We recommend enabling "UHD Color" in your Samsung TV's HDMI settings. To do this, use your Samsung TV remote. Afterwards, please let us know if the issue persists.

Thanks,
The Roku Community Team

  • fatalwario's avatar
    fatalwario
    Channel Surfer
    5 months ago

    I finally found that setting, now 4K works.

    Thank you very much for your help

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      5 months ago

      Thank you for keeping us posted fatalwario.

      We are glad to hear that the troubleshooting steps we provided fixed your issue. Please don't hesitate to reach out again if you have more concerns about your Roku.

      For further Roku support, you can:
      • Create a post here in the Roku Community
      • Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page
      Thank you for your cooperation, and happy streaming! ğŸ’œ
       
      Cheers,
      The Roku Community Team