NHL channel not configured
NHL channel says it’s not configured and to check my network. I’ve deleted and added it again, shut the Roku off and reset the network.
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All you can do is wait. Once Roku sees enough people with same problem they will fix it. It has nothing to do with your network settings or updates it’s just plain down unfortunately
Hi, Community users!
We appreciate you for bringing this to our attention and sincerely apologize for any trouble this may have caused you.
Since you've already taken all of the provided troubleshooting processes to no avail, we will be requesting more information from you so we can forward this to the appropriate Roku team for further review and fix this as soon as possible.
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
We'll be looking forward to your responses as we are more than willing to fix this issue.
Kind regards,
CarlyI already gave this info to someone at ROKU support over the phone almost two weeks ago. Supposedly someone would be contacting me from the support group at nhl - haven't heard anything. Hope this one finally gets a response!
The info for my issue should be here:
Your case ID for reference: #8357094
Hi CLadouceur,
Greetings from the Roku Community!
We understand you're having a problem with the NHL channel. We're happy to help you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.Please let us know if the problem still persists.
All the best,
John
I have the same problem. Have gone all the way to factory reset with no change. Support sent me to the NHL Channel, supposedly, But the number was for NHL Fanatics, which sells NHL Team products like clothes. Still no NHL Channel and the season is only days away,
Thanks for reaching out to us here in the Roku Community!
Have you tried removing the affected channel and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
- Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
- Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
- Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.
If you can still not play videos from one channel after attempting the suggestions above, videos from other channels play fine. Contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.
Contact NFL customer support at 1 (855) 438-0681.
If the problem persists, keep us posted on what you find out.
All the best,
Chel
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
Did as you suggested and still will not configure
Bought a new Roku 4k device. NHL still does not work. Quite annoyed with the state of this.
We're grateful to have you here in the Roku Community, Tsnydmiller!
We acknowledged this occurring playback issue with the NHL channel, and troubleshooting procedures have been provided by RokuJechealR. Kindly look for the post above this thread. Thank you!
We'll be looking forward to your update. Let us know how it goes!
Also, congratulations on your new Roku streaming device, 4K!
Kind regards,
Carly
I saw a solution to the problem in the community and the black NHL logo channel did work after replacing the white logo. However the content of the channel has been really reduced. How can you not have a real time scoreboard in the app? You have to go through a whole video to see if a team won or lost. Can this be modified to bring in some type of scoreboard? Thanks for your cooperation.
Hi GRM16,
Thanks for reaching out to us.
For this inquiry, you'll want to reach out to the channel provider directly to inquire regarding the channel's functionality. Channels and apps on the Roku platform are developed and maintained by the channel provider themselves.
Thanks,
JanadeeJandee,
You would think that since I use a Roku device and Roku is providing access to he NHL channel it would be Roku reaching out to the provider of the app saying your customers are complaining about the channel. Roku in this case would have more clout than an end user complaining.
