Forum Discussion

QualityProcess1's avatar
QualityProcess1
Newbie
6 months ago

NFL "Something went wrong"

I tried all of the fixes, and the app still gives this error message on mutiple devices. Help!

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    6 months ago

    Hi, QualityProcess1 

    Greetings, and welcome to the Roku Community.

    We appreciate you for letting us know about your concern with the NFL app that shows an error message, and we're here to help.

    We would like to gather more information so our team can investigate. To assist us in the investigation, we'd like to request for the details below:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

    Once we gather the information, our team will work on this further to address the issue.

    We hope for your response along with the details requested.

    Thanks,
    Kash

  • Danbubeo's avatar
    Danbubeo
    Newbie
    6 months ago

    I have several roku tvs and the NFL app will not start the game. I can go there fine but nothing except Something went wrong. No problems with it on webbrowser. I tried the recomendation to go to browser sign out, sign in and accept agrreements. Nothing it worked fine for years now pfffft. What gives?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      6 months ago

      Hi, Danbubeo 

      Welcome to the Roku Community.

      Thanks for informing us about the issue you've experienced as mentioned by the OP in this thread. Our team would like to investigate this matter so it can be addressed promptly.

      To assist us in the investigation, can you please provide the details we have requested above this thread? The details are significant in contributing to progress with our investigation.

      We hope for your response in this matter.

      Thanks,
      Kash

       

      Kashes,