Forum Discussion

sacoffey's avatar
sacoffey
Newbie
4 years ago

NFL network not loading when logging in with tv provider

I keep getting a 403 error forbidden with nfl network on my Roku devices. All of them. I have uninstalled the app and restarted the Roku. I know it has to be specific to Roku because my Amazon Firest...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

tommy5725

Thanks for the post.
If you are still unable to resolve the issue, we would recommend contacting the channel provider for further assistance regarding authenticating the channel. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

base957's avatar
base957
Reel Rookie
2 years ago

These Roku devices are junk when it comes to streaming. NBCS and now NFLN not working even thought my Dish Newtwork subscription has both channels. I used to be able to stream content from both apps now nothing. Tried ALL the steps suggested just like others have done with no luck. Come on Roku you have a wonderful interface but garbage streaming services. Get with it!!!

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi base957,

    We are sorry for the experience. This is not what we aim for.

    May we know what troubleshooting steps you have taken so far? Also, upon exhausting troubleshooting steps and nothing's working, we'd recommend you reach out to the channel provider, as they may be aware of the issue and provide additional assistance with their channel's functionality.

    Let us know what you find out.

    Regards,
    Janadee

    • base957's avatar
      base957
      Reel Rookie
      2 years ago

      Done everything recommended in this and other threads: log out, uninstall app, reset TV, re-install app, check for updates, log back into app. Nothing works. You guys sound like a broken record telling people to preform these steps or contact the app developer. ITS NOT THE APPS. All the apps work on my phone, my iPad, my laptop. My Roku TV is the ONLY device they will not work.  I know it’s the Roku platform because these apps all worked before an update that pushed through on the TV in early November.  It’s all over these forums that users are having issues exactly like this and there is zero fix. Time for Roku to get this fixed for it’s faithful customers. 

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi base957,

        We appreciate you letting us know about this here in the Roku Community!

        We understand you are having problems accessing the NFL app. We regret hearing all about this. Allow us to look further into this issue, but we need more details. Please provide us with the following information:

        1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        2. What channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
        3. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).

        Once we have this information, we will be able to investigate further.
        Best regards,
        Eunice