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Bobbyc777's avatar
Bobbyc777
Channel Surfer
7 months ago
Solved

NFL App won't load and crashes back to home screen

The NFL App crashes seconds after I attempt to load it. The NFL wheel spins for a few seconds, the normal menus appear for a second or two on the left side and then it goes back to the home screen. It ran fine 3 days ago.  I have restarted the Roku streaming stick, restarted my LG TV (where other apps run fine), removed and reloaded the NFL app. It runs fine on the browser on my laptop.

Roku Model 3810X - Stream Stick+

Software Version: 14.0

Ser. #: YH002G990983

Device ID: 213162990983

NFL App: V 5.0, Build 73 (Up to date)

Tracker ID: 83-468341

app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi Community Users,

    We’re happy to report that this issue has been resolved for most users! If you're still experiencing it, please start a new thread.

    We will close this discussion and mark it as resolved. Thank you to everyone who reported this issue and for your continued patience!

    Happy Streaming! 💜

    Roku Community Team

171 Replies

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  • Cloverdaze's avatar
    Cloverdaze
    Newbie
    7 months ago

    20 Nov not working nfl app starts to load the crashes back to Home Screen.

    roku player 4230x

  • GreerMc's avatar
    GreerMc
    Channel Surfer
    7 months ago

    I am having exactly the same problem with my NFL app. It opens, attempts to load, side menus load, then it crashes me back to the Roku home screen.

    Running Model 4850X-Ultra

    Software version: 14.0

  • pbelda1219's avatar
    pbelda1219
    Reel Rookie
    7 months ago

    We have never had a problem with the NFL app automatically going back to the Home Screen until now.  I can stream on my phone, but every TV/Roku device in my house always takes me back to the home Roku screen.  I cannot cast a game from my phone to any TV either.

    • stlblues1226's avatar
      stlblues1226
      Reel Rookie
      7 months ago

      This just started happening to me as well on multiple Roku devices. All other apps are working normally. I have tried uninstalling and reinstalling the app multiple times. Cleared the cache on the device. Restarted the device from the Settings menu. Unplugged the device. Restarted my modem and router even though the Roku is hard wired to the router.

      Model 4802X - Roku Ultra

      Serial Number - X01000GSTVT9

      Device ID S0DA243STVT9

      Current Software Version 14.0

      Issue Report Tracker:

      Software Version 14.0.4 build 12221-C2

      GC Version 12.6.32

      Timestamp 2024-11-21T05:15:30Z

      Please use issue ID T9-468-315 to report the current issue.

      NFL app version 5.0 Build 73

       

      Please get this corrected as it seems to be a recurring issue.

  • mwoodrowt's avatar
    mwoodrowt
    Newbie
    7 months ago

    It's Nov 24th and the issue has not been resolved.  Open the app on Roku TV, and it spins around for a second, then goes back to the Home screen.   I'm on version 5.0 build 72.

    Any advice that tells me to remove the NFL app and reinstall can't be done because uninstalling is not listed as an option for the NFL app.  My choices are:

    Move app

    Move app to top

    Manage subscription

    Check for updates

    Close

     

    When I check for updates it says I'm up to date.  What do you advise I do to fix this?

  • DRZSKI's avatar
    DRZSKI
    Newbie
    7 months ago

    I am having the same problem with NFL+ No option to remove and reinstall. Only option is to not renew.

  • Akenaten42's avatar
    Akenaten42
    Newbie
    7 months ago

    Same issues as all the others.  This is Sunday 11/24 at 4:48PM CST

    The NFL App crashes seconds after I attempt to load it. The NFL wheel spins for a few seconds, the normal menus appear for a second or two on the left side and then it goes back to the home screen.  It was working during the early games but started dying with the late afternoon games.

    Roku Model TCL Roku TV 75S455

    Software Version: 14.0

    Ser. #: X012001DHS3G

    Device ID: S0JXF21DHS3G

    NFL App: V 5.0, Build 72 up to date when try to check for updates although i see others with build 73?

     

  • Darwineous's avatar
    Darwineous
    Newbie
    7 months ago

    I’m experiencing an issue with the NFL app on my Roku device. When I attempt to launch the app, it briefly loads but then crashes and returns me to the Roku home screen. Other apps on my device are working without any issues. 

    Device and App Details:

    • Roku Device Model: 4802X – Roku Ultra
    • Software Version: 14.0.4 Build 12221 – C2
    • NFL App Version: 5.0 Build 73
    • Tracker ID: 7H–468–307

    Steps I’ve Tried:

    1. Restarted my Roku device. 
    2. Removed and reinstalled the NFL app.
    3. Verified that my Roku software and the NFL            app are up-to-date

    Unfortunately, none of these steps resolved the issue. I’d appreciate any updates on a resolution or additional troubleshooting steps I can take