Forum Discussion

JeffVanEpps's avatar
JeffVanEpps
Binge Watcher
2 years ago

NFL app spurious concurrency errors

For 6 weeks now the NFL app on my TCL Roku TV will occasionally kick me out of Red Zone or whatever game I'm watching. Initially the error was "CONCURRENCY_ERROR", they have since replaced that with a more user-readable message to the effect that "You are streaming somewhere else, log off there to continue". Never have I had the NFL app running anywhere else, and even if I did an NFL+ subscription is supposed to allow 3 concurrent streams. Sometimes it lets me back in after a few seconds, sometimes it takes several minutes. So the "error" is BS. Am I the only one seeing this?

Their chatbot is useless. I managed to create a ticket with NFL support 3 weeks ago but never got anything back except the auto-reply. Further attempts just get more auto-replies. Even tried Twitter for the last 6 weeks but apparently they are "post only" mode since they never replied there. So this is basically a desperate attempt to see if anyone else is seeing the error and perhaps has found a solution.

app playback

12 Replies

Replies have been turned off for this discussion
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi JeffVanEpps,

    Thank you for posting here in the Roku Community!

    We understand you're having a problem with the NFL channel. We're happy to assist you further. Please try these troubleshooting steps below:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, power, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    If the problem still persists, please keep us posted.

    Best regards,

    John

    • JeffVanEpps's avatar
      JeffVanEpps
      Binge Watcher
      2 years ago

      There is no Remove Channel menu option. This is a TCL Roku TV, software 12.5.0. The NFL app is version 5.0 build 52 and says it is up to date. Most, possibly all, other apps do have a Remove App choice, but the NFL app has a Manage Subscription choice instead. The only choice under that is Turn Off Auto-Renew.

      I have restarted many times in the past few weeks so I don't expect any different results but I've done it once more anyway.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        JeffVanEpps,

        I appreciate you reporting back to us!

        In this instance, we also advise getting in touch with the channel support staff to find out their recommendations.

        Roku channels are managed and kept up to date by the channel providers themselves.

        You can get in touch with them at NFL Support.

        Let us know if they're able to resolve the issue.

        Thanks,

        Rey