Forum Discussion

JammasterC's avatar
JammasterC
Newbie
2 years ago
Solved

NFL app not loading on Roku box

NFL app on all my 4 Roku boxes gives a Terms of Service/Privacy Policy reading requirement but there's nothing to scroll of click! NFL app works fine on iPad and iPhone. 

Deleted/reinstalled app, restarted everything. No update available V5 Build 44, even though I saw one possibly was.

Anyone else?

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here at the Roku Community, Steph313!

    We appreciate you reaching out to us regarding your playback issues with the NFL TV app on the Roku streaming platform. 

    Kindly refer to RokuJohnB's resolution. If no avail. We highly suggest reaching out to the Customer Support of the app for further advice. Please be aware that most apps and channels on the Roku platform are being created, maintained, and updated independently by the channel providers themselves. You can also contact their direct line at 800-635-5300.

    Please let us know if there's anything else we can be of assistance with aside from this or feel free to create a new thread for different concerns. Thanks for understanding. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, Jpw12!

    We appreciate you for bringing this to our attention. No worries! We're here to find you the best resolution possible.

    Before proceeding, may we know what specific troubleshooting methods have you tried so far? Have you tried to remove the app > perform a system reboot > or reinstall the app to see if this helps? We also need to make sure that this troubleshooting method has been done precisely to work. 

    We'll be looking forward to your response as we are more than eager to provide you with an accurate resolution. 

    Best regards,
    Carly

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Notaf4n

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing this information with us, and we're sorry to hear about the issue you've experienced with the NFL app that crashes on your Roku streaming device. We recommend reaching out to NFL's support directly and inquiring further about this since most channels on Roku are managed by the channel providers themselves. 

    Kindly refer to NFL Support

    We hope this will be sorted out soon.

    All the best,
    Kash

47 Replies

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  • Steph313's avatar
    Steph313
    Reel Rookie
    2 years ago

    Same problem.  NFL legal screen comes up with new legal terms to accept.  Screen will not accept.  No navigation possible on the screen.  Tried deleting channel, restart system, reload channel.  No Joy

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      A warm welcome here at the Roku Community, Steph313!

      We appreciate you reaching out to us regarding your playback issues with the NFL TV app on the Roku streaming platform. 

      Kindly refer to RokuJohnB's resolution. If no avail. We highly suggest reaching out to the Customer Support of the app for further advice. Please be aware that most apps and channels on the Roku platform are being created, maintained, and updated independently by the channel providers themselves. You can also contact their direct line at 800-635-5300.

      Please let us know if there's anything else we can be of assistance with aside from this or feel free to create a new thread for different concerns. Thanks for understanding. 

      Kind regards,
      Carly

      • Jpw12's avatar
        Jpw12
        Reel Rookie
        2 years ago

        I just paid roku 99.00 and it doesn't work and any suggestion to contact the NFL app is ridiculous.  I paid Roku and not the NFL there might be hundreds or thousands of people in our situation. I wish someone would take some kind of legal action.

        Jack

  • Jody66's avatar
    Jody66
    Reel Rookie
    2 years ago

    I have a Roku Ultra and also can’t get the NFL app to load. It starts looking like it will then returns me to the home Roku menu . I deleted the NFL channel and downloaded it but this didn’t resolve the issue 

  • StreamOn's avatar
    StreamOn
    Newbie
    2 years ago

    Has anyone found a way to correct this issue?  I have NFL app version 5.0 build 47 and I now get the accept terms of service screen with a blue ACCEPT button but when I click OK I get a “something went wrong” pop up.  Tried deleting, resetting my Roku box and re-installing the app. What else can be tried ?  Factory reset?

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi StreamOn,

      Greetings from the Roku Community!

      We understand you're having a problem with the NFL app. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, please contact NFL channel's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel might need to be addressed with an update from them. You can reach them by checking this channel's contact list.
      Please let us know if there is anything else we can do to help you.
      All the best,
      Eunice

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    After removing a channel, best practice is to restart** your Roku to clear its memory cache BEFORE reinstalling the channel. Did you do this? Without the restart you may not get a clean reinstall.

    Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

    **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

    • HBowen's avatar
      HBowen
      Channel Surfer
      2 years ago

      I’m having the same issue, even with trying the suggestion above!

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Not seeing this here.  Also Version 5, Build 44.

    Wonder if this could be device specific?  I checked this on an older Streaming Stick 3600 and a somewhat newer Streaming Stick+ 3810.

    • HBowen's avatar
      HBowen
      Channel Surfer
      2 years ago

      I have a Roku Express 4K+ and it is still happening almost a week later with multiple resets, but isn’t an issue with any other app. Of course the NFL+ subscription only has a customer service via email that has thus far been very unhelpful and barely responsive. Thankfully we can airplay, but it’s still annoying. 

    • HBowen's avatar
      HBowen
      Channel Surfer
      2 years ago

      Forgot to mention, mine says it’s version 12.0.0, build 4184. No updates available. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi HBowen,

        Thanks for keeping us posted!

        We will be happy to help you further with the NFL channel issue that you're experiencing. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting Check for updates.

        If the problem still persists, we recommend contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

        If there's anything else that we can do to help you, please let us know.

        All the best,
        John

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Greetings Community users!

    At this point, we will coordinate this with our relevant team for further investigation and find you the best resolution possible.

    Kindly provide us with the following details below so we can create a report ticket effectively:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We'll be anticipating your responses as we are more than eager to help you access the NFL app on your Roku streaming players.

    Best regards,
    Carly