Forum Discussion

CannonL's avatar
CannonL
Reel Rookie
7 months ago
Solved

NFL App Error - How to Resolve "Something Went Wrong" Message

I am getting this error a lot. I stream a game for a few minutes and then I get this error. Doesn't matter which game. I checked for an update on the app. I rebooted my Roku device. I have 2 Roku dev...
app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    6 months ago

    Hi Community Users!

    Thanks for reporting this issue directly to us. We'd like to provide an update on this issue.

    A workaround has been provided by our appropriate Roku team. To help you resolve this issue, we highly suggest doing the following steps below:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    If an update is available, please download it and relaunch the NFL app to see if the issue is resolved. 

    We'll mark this post as resolved for everyone's visibility. If you still encounter the issue, please let us know your latest Software version. 

    Thanks for your continued support and participation in the Roku Community!

    Best,
    The Roku Community Team!

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
7 months ago

Hello, Yamajestyyy.

Thanks for flagging this issue. We understand you're experiencing an issue with the NFL app, and we'd like to investigate so we can get you back up and running. 

To help us navigate the process, please provide the following information below:

  • oku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to hearing back from you. 

Best,
Emman

htwaits's avatar
htwaits
Channel Surfer
7 months ago

I'm having the same problem using tke 4800x Roku Ultra. 

Serial #: X01000DGK8

Device ID: S02A209GK8YC

Software version: 14.1.4 Build 7709-C2

Channel build version: 5.0 Build 75

TrackerID:

GC Version: 12.8.19

Time Stamp: 2024-12-28T00:03:04Z

Issue ID: VC-521-283