Forum Discussion

wolfman83661's avatar
wolfman83661
Newbie
8 months ago
Solved

Nfl app boots back to home screen after clicking

Nfl app boots backto home screen after clicking.

app playback
  • RokuMaryEF's avatar
    RokuMaryEF
    8 months ago

    Hi Community,

    We wanted to provide an update regarding the recent NFL streaming issues some of you were experiencing on Roku devices.

    As of October 24th, we believe the issue has been resolved.

    If you continue to face any problems with NFL content on your Roku, please let us know in the comments below. Your feedback is crucial in ensuring a smooth viewing experience for everyone!

    Thank you for your patience and support!

    Best regards,
    The Roku Community Team

26 Replies

Replies have been turned off for this discussion
  • Wafflehound's avatar
    Wafflehound
    Newbie
    8 months ago

    Mine is doing the same thing. I can't remove it to reinstall it either. The app works fine on my phone. I am not happy with Roku right now.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      8 months ago

      Hi, Wafflehound wolfman83661 

      Thanks for posting in the Roku Community.

      We appreciate you for letting us know about the issue you have encountered with the NFL app that kicks you back to home screen, and we'd like to collect further details so our team can investigate on this matter. Can you please provide the details below:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

      The details we gather are significant for our team to review and investigate this matter so it can be addressed.

      We hope for your response in this regard.

      Best wishes,
      Kash

      • monkmanri's avatar
        monkmanri
        Reel Rookie
        8 months ago

        its on two rokus when i do it this is what comes up

        make/model  3820r2  streaming stick 4k

        issue id 9g-422-825

        software version/build  13.1.4   150-e6

        serial # s057345eh79g

        gc version  12.4.17

        esn x025007ehy9g

         

        the other is model/make 3941x2  roku express 4k+

        serial number x0220065wvmh (s0hak485wvmh)

        software version/build 14.0.4  12221-e4

        gc version 12.4.17

        issue id   mh-422-826

  • MattDaddy44's avatar
    MattDaddy44
    Newbie
    8 months ago

    I missed a payment for the NFL App on Roku TV yesterday, today the money was taken out of my account but now when I click on the app I get the loading circle & returned to the home screen

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      8 months ago

      Hi Community users,

      We appreciate your post to the Roku Community!

      Thanks for informing us about the playback issues you've encountered within the NFL app on your Roku devices. We apologize for any inconvenience this issue has caused you.

      Have you tried any steps to troubleshoot? If not, we suggest following the steps below to help you:

      1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
      2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
      3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

      For reference, here's the support article for further information about this: How to resolve a channel playback issue

      If the issue persists, kindly provide us with the following information so we can include your device in the process of investigation:
      • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version.

      Please keep us posted on what you find out, and we'll continue assisting you from there.

      All the best,
      Chel

      • monkmanri's avatar
        monkmanri
        Reel Rookie
        8 months ago

        i got the nfl plus subscription through roku and the app will not open on any of my rokus....i've tried restarting them...deleting and reinstalling the app...i unplugged the power for two minutes then plugged back in...i go on nfl.com and it doesn't recognize my subscription through roku so i can't watch it on there...does anyone have any suggestions?  i click the app and the logo appears in the middle then after about 5 seconds it sends me back to the roku home screen

    • Mechred's avatar
      Mechred
      Reel Rookie
      8 months ago

      Any suggestions? As soon as I try and open the app it shows nfl logo then goes back to homescreen. No option to uninstall so that I can try to reinstall.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        8 months ago

        Hi, Mechred 

        Welcome to the Roku Community.

        Thank you for informing us about the issue you encountered with the NFL app on your Roku device. To better assist you, we would like to gather some important details for our team to investigate further. 

        Please provide the information requested in our previous post, so we can address this matter effectively. 

        We look forward to your response with the requested details.

        Best wishes,
        Kash

  • w-dan's avatar
    w-dan
    Reel Rookie
    8 months ago

    Tried to watch Bills game and the app quit loading. All of my other apps - paid and free - load just fine. Tried all the fixes listed and nothing works. Reset Roku, deleted app, everything suggested and still the app won't load. Spinning circle and back to the home page. Any suggestions?

  • w-dan's avatar
    w-dan
    Reel Rookie
    8 months ago

    Tried to watch the Bills game yesterday and the NFL app would not load. All of my other apps - paid and free - work just fine. Tried all the problem-solving tips and nothing worked. Reboot - delete and reinstall app - clear cache - and till just a brief spinning circle and back to the home page. Subscription good until next month so even that is not the issue. Any suggestions?

    • w-dan's avatar
      w-dan
      Reel Rookie
      8 months ago

      Same issue as several others.

      Model 3910RW

      Serial YG006G110066

      Software 14.0

      • omun76's avatar
        omun76
        Newbie
        8 months ago

        Having the same issue on Roku TV and Player. It's the only app that won't allow me to remove and reinstall. It will only allow you to move the app around and update it which is current. Yesterday, I had login on my computer and mirror it to watch on my television.