Forum Discussion

Brush21's avatar
Brush21
Reel Rookie
6 months ago

NFL + "unable to view video" problem

Roku's solution to fix the viewing issue of NFL + is to uninstall then reinstall the NFL app, however, you cannot uninstall an app that has a current subscription on on it making this remedy useless.

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert

    IF YOU SEE "MANAGE SUBSCRIPTION" INSTEAD OF "REMOVE CHANNEL":

    A channel whose subscription was made THROUGH ROKU can not be removed via the Roku onscreen user interface while the subscription is active. The "Manage subscription" option will allow you to prevent any additional payments and keep the app from auto-renewing when the current pre-paid subscription runs out, but until then the subscription remains active. The "Remove channel" option will return when the subscription period expires.

    As a work around, for immediate channel removal you can use the official Roku remote app on an Android/iOS phone/tablet.  Once removed you can than re-install the channel, if desired, in the hope that a clean installation will cure whatever problem you are having.  This will only remove the channel app from your Roku account; it will NOT cancel the paid subscription.
    • At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
    • In your connected device click on "Apps on Roku".
    • Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
    • Click on "Remove" and confirm.