Forum Discussion

RescueBlues's avatar
RescueBlues
Newbie
2 years ago

NFL + unable to access and keeps returning to Roku homescreen

NFL app on Roku, with a fully active NFL+ subscription, worked finec few weeks ago. No longer. App starts, spins, then returns to Roku homesceen with no message. Roku rebooted (power off for severa...
app playback
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! gpclipper,

A warm welcome from the Roku Community!

We're sorry to hear that you are having issues right now with the NFL channel. As you’ve gone through troubleshooting steps, and confirmed that your Roku device is up to date, and all other channels are working normally, we’ll need to get you in touch with the channel publisher directly for further assistance here. Please contact them directly to follow up, and let them know what troubleshooting steps you’ve already attempted.

Thanks,

Arjiemar  

baker2gs's avatar
baker2gs
Reel Rookie
2 years ago

I have tried the same troubleshooting steps, uninstall, reboot, reinstall. I've even tried to update the DNS server at my router to Google and I have also tethered my Roku to my phone. I believe I've isolated it to the app itself.

Like others shared, NFL support is about as helpful as their garbage product. The app runs fine on my mobile devices. I have requested a refund for NFL+ and that appears to be equally as difficult to resolve. 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi baker2gs,

    Greetings from the Roku Community!

    We understand you are having problems streaming NFL on your Roku device. We would be happy to look further into this issue, but we need more details. Kindly provide us with the following information:

    1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    2. Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
    3. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    4. Troubleshooting steps that are taken and a complete description of the issue.

    We'll be waiting for your response.
    Best regards,
    Eunice

    • baker2gs's avatar
      baker2gs
      Reel Rookie
      2 years ago

      Do you want me to post that here or DM it to you?

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi baker2gs,

        Thanks for the quick response!

        You can post it here in the Roku Community, but you can also send it to us privately by selecting the name of a user. Once redirected to the profile, select the option "Send this user a private message."

        You can send the information to us however you like, and we'll be glad to further assist you.

        Kind regards,

        Eunice

    • baker2gs's avatar
      baker2gs
      Reel Rookie
      2 years ago

      RokuEuniceL 

      Issue report tracker

      Model: 4662RW - Roku Ultra LT

      Serial number: YJ000E388896 (0460D0388896)

      Software version: 12.5.0 • build 4178-46

      GC version: 10.4.45

      Timestamp: 2023-12-30T17:25:28Z

      Please use issue ID 96-523-765 to report the current issue.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thanks for the follow-up, baker2gs.

        No worries We have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime.

        Let us know if you have further inquiries regarding this.

        All the best,
        Janadee