On 12/10 same thing happened to me. I've contacted NFL to no avail. Obviously, the Roku and NFL updates were the first thing all of us tried. This is a widespread problem and neither company wants to help. I sign in with my username and password and there is no recognition that I am subscribed. This is an expensive product and incredibly frustrating.
I've tried updating the Roku software, there is no update. I've tried different Roku devices (I have 4). I've signed out of the App and uninstalled it. Done a restart and re-installed. Tried signing back in. No matter what I do the app doesn't think I'm subscribed.
Hi pparkhill,
A warm welcome here in the Roku Community, and thank you for keeping us posted!
We'd like to investigate further this issue that you're having. May we know what troubleshooting steps you have taken so far?
With detailed information, we will be able to assist you further.
Thanks,
John
